Cancellation Policy
Order Processing Commitment
- We offer a straightforward window for pre-dispatch order modifications.
- We process full refund reversals immediately upon successful cancellation.
- We keep dispatch operations transparent and efficient.
01. Customer Order Cancellations
You can cancel your order free of charge before it has been dispatched from our fulfillment facility.
- How to Cancel: To request a cancellation, email us immediately at care@pahadrituals.com with the subject line "Order Cancellation - [Order #]" or contact us via our official store channels.
- Full Reversal: Once confirmed prior to dispatch, a 100% full refund will be initiated back to your original payment account within 24 to 48 hours.
02. Post-Dispatch Restrictions
Once an order has been picked up and handed over to our courier partners, orders cannot be cancelled in transit.
In-Transit Handling: If you no longer wish to receive a package that is already in transit, you may refuse acceptance at the time of courier delivery. Once the unopened package is safely returned to our facility, a refund will be processed minus applicable transit logistics costs.
03. Cancellations by Pahad Rituals
We reserve the right to decline or cancel an order under exceptional circumstances, including:
- Unforeseen batch stock unavailability or ingredient batch holds.
- Incomplete, unverified, or non-serviceable shipping addresses/PIN codes.
- Flagged payment security errors or suspected fraudulent order attempts.
In the rare event that Pahad Rituals cancels your order, you will be notified immediately via email, and a 100% full refund will be credited back to your payment account.
04. Contact for Modifications
For urgent order cancellations or shipping address adjustments prior to fulfillment:
Email: pahadrituals@gmail.com
Subject Line: Urgent Cancellation - [Order #]
Location: Pahad Rituals, Uttarakhand, India