Shipping Policy

01. Domestic Coverage & Shipping Rates

Pahad Rituals delivers physical product orders to serviceable pin codes throughout India.

• Standard Shipping Fee: Orders under a designated order value threshold are subject to a nominal flat-rate delivery fee, which will be clearly calculated and displayed at checkout prior to final payment.
• Complimentary Shipping: Orders exceeding our defined promotional thresholds (e.g., qualifying Founding Member or order total milestones) are eligible for free standard shipping.

02. Processing & Dispatch Timelines

Every dry botanical face pack is carefully batch-packed to preserve natural freshness:

• Order Handling Time: Orders are typically processed and dispatched within 1 to 3 business days (excluding Sundays and statutory national holidays).
• Estimated Transit Time: Once dispatched, standard delivery across major metro cities in India generally takes 3 to 5 business days, while regional, interior, or tier-2/3 locations may take 5 to 8 business days.
• Himalayan & Remote Regions: Due to geographical logistics from higher terrain, shipments bound to or dispatched from hill states may experience slight transit buffers during extreme weather events.

03. Order Tracking & Communications

Upon dispatch from our fulfillment facility, you will receive an automated confirmation via email and SMS containing your unique tracking number and courier tracking link. You can monitor your package status directly on the courier partner's portal in real time.

04. Delivery Attempts & Address Accuracy

Please ensure all shipping details—including flat/house number, street name, landmark, PIN code, and contact telephone number—are complete and accurate at the time of checkout.

• Courier Attempts: Our logistics partners will make up to 2–3 delivery attempts before returning the parcel to our origin facility.
• Incorrect Addresses: Pahad Rituals is not responsible for non-delivery or shipping delays caused by incomplete or incorrect address submissions provided by the customer. Re-dispatch charges may apply for returned parcels.

05. Damaged or Delayed Shipments

If your package arrives visibly damaged, tampered with, or leaking, please do not accept the delivery from the courier. Take photos/videos of the package and immediately notify our care team at care@pahadrituals.com with your order number. We will initiate a priority investigation and issue a prompt replacement or resolution.

06. International Shipping (Future)

We are currently establishing our international logistics infrastructure to bring Himalayan rituals worldwide. International shipping options, customs handling details, and applicable import duties will be communicated upon global rollout.

07. Contact Logistics Support

For questions or assistance regarding active order tracking or shipping inquiries: