Return & Refund Policy
Our Assurance to You
- We uphold strict hygiene standards for all personal care products.
- We stand behind the physical integrity of every order leaving our care.
- We handle replacement and refund requests with promptness, clarity, and fairness.
- We value your peace of mind throughout your skincare journey.
01. Hygiene & Non-Returnable Items
Due to the personal care nature of our botanical face packs and strict cosmetic hygiene regulations, opened, unsealed, or used products are non-returnable under standard circumstances.
Safety Priority: We maintain strict quality control to guarantee that every item delivered is fresh and untouched. Once a safety seal is broken, products cannot be resold or re-entered into inventory.
02. Damaged, Defective, or Wrong Items
While we take immense care in packaging, if your shipment arrives damaged during transit, exhibits manufacturing defects, or contains an incorrect item, you are fully entitled to a free replacement or store refund.
03. Reporting Timeframe & Process
To qualify for a replacement or refund for damaged or wrong products, please follow these steps:
- 48-Hour Reporting Window: Contact our team within 48 hours of delivery at care@pahadrituals.com.
- Required Evidence: Please include your Order Number, clear photos/videos of the outer delivery box, shipping label, and the affected product showing the defect or damage.
- Unboxing Video Recommendation: We strongly encourage recorded unboxing videos for rapid claim verification.
04. Replacement Eligibility
Upon verification of the issue by our quality team, we will dispatch a brand-new replacement product at zero additional cost to you within 2 to 4 business days, accompanied by fresh shipment tracking details.
05. Refund Processing & Timeline
In cases where a replacement item is out of stock or a refund is approved by our care team:
- Original Payment Method: Refunds are processed directly back to the original payment source (Credit/Debit Card, Net Banking, or UPI via Razorpay) within 5 to 7 business days.
- Bank Processing: Depending on your financial institution, reflection of credit in your account statement may take an additional 2 to 4 banking days.
06. Contact Care Team
If you need assistance with an order issue or refund status:
Email: pahadrituals@gmail.com
Subject Line: Refund / Replacement - [Your Order #]
Location: Pahad Rituals, Uttarakhand, India